Frequently Asked Questions (FAQs)

Q: How can I track my order? A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real-time.

Q: Do you ship internationally? A: Yes, we do offer international shipping. However, please note that international orders may be subject to customs fees, taxes, or duties imposed by the destination country.

Q: What is the processing time for orders? A: Our items are made to order with meticulous attention to detail. The processing time is approximately 2 to 4 business days.

Q: How long does delivery take? A: After processing, standard delivery within the United States and the United Kingdom typically takes around 5 to 7 business days. For international orders, delivery times may vary.

Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, please review our [Return Policy] for detailed information on returns and exchanges.

Q: Are customizations available for your products? A: Yes, we offer customization options for many of our products. Please contact our customer service team at [customer.service@mosaicgems.com] to discuss your specific requirements.

Q: How can I contact customer service? A: For any inquiries or assistance, please feel free to reach out to our customer service team at [customer.service@mosaicgems.com]. We aim to respond to all inquiries within 24 hours.

Q: Do you offer gift wrapping? A: Yes, we offer complimentary gift wrapping. During the checkout process, you can select the gift wrapping option.

Q: How can I change or cancel my order? A: If you need to make changes to your order, please contact us as soon as possible at [customer.service@mosaicgems.com]. We will do our best to accommodate your request if the order has not yet been processed.

Frequently Asked Questions (FAQs) about Our Products

Q: What materials are used in your jewelry? A: We use high-quality materials, including Moissanite diamonds, natural diamonds, lab-grown diamonds, and other premium gemstones. Our metals range from 10K to 18K gold, ensuring enduring beauty.

Q: Are your diamonds conflict-free? A: Absolutely. We are committed to ethical practices, and our diamonds are sourced from reputable suppliers who adhere to ethical and conflict-free standards.

Q: Can I customize my jewelry? A: Yes, we offer customization options for many of our products. Contact our customer service team at [customer.service@mosaicgems.com] to discuss your specific requirements.

Q: How do I determine my ring size? A: Refer to our Ring Size Guide available on our website. You can also visit a local jeweler to get professionally measured.

Q: Do you offer engraving services? A: Yes, we provide engraving services for eligible items. Please inquire with our customer service team for more details.

Q: What is the difference between Moissanite and natural diamonds? A: Moissanite is a gemstone with similar brilliance to diamonds but is created in a lab. It's an ethical and more affordable alternative to natural diamonds.

Q: Can I return or exchange my purchase? A: Yes, please review our [Return Policy] for detailed information on returns and exchanges. We want you to be satisfied with your purchase.

Q: How should I care for my jewelry? A: Regular cleaning with a soft brush and mild soap is recommended. Store your jewelry in a clean, dry place and avoid exposing it to harsh chemicals.

Q: Are your products covered by a warranty? A: Yes, our products come with a limited warranty. Refer to our [Warranty Policy] for specific details.

If you have any specific questions about our products or items that are not covered here, please reach out to our customer service team at [customer.service@mosaicgems.com]. We're here to assist you.